Cloud Services Agreement Template

First of all, you need terms of use – even though they may be called something else. They can be called „user agreement” or „cloud service contract” or something else. This SaaS agreement, our saaS terms and conditions, and our cloud terms of service are examples of terms of use. Whatever the name of the document, its function is to regulate the legal relationship between a service provider and its customers. The terms of use contain provisions relating to the obligation of essential services, the payment of fees, the duration of the contract and its termination, the liability of the parties between them, etc. In some cases, the terms of use are supplemented by additional specific documents such as data processing agreements and service level agreements. Content: What does your document cover? The types of clauses you can find in a long SaaS contract are listed below. Make sure that the template you have chosen covers all or most of the required topics. 2.8. The customer agrees that AVEVA may appoint third parties processors of personal data within the framework of this agreement. AVEVA confirms that it has entered into or will enter into a written agreement with the third-party processor with conditions substantially similar to those set out in this processing addendum.

SLAs can be used as shields for service providers and not as swords for customers. It`s not uncommon to see low service level obligations full of exceptions backed by ridiculous service credit offerings. As a result, customers should not console themselves with the existence of an SLA – it all depends on the content. The essence of cloud services is efficiency through standardization: all customers use a single instance of an application, with uniform support and maintenance agreements. This standardization is reflected in the contractual field through the use of non-negotiable conditions of use. Where the terms of use are non-negotiable, they usually say a lot about protecting the interests of the service provider and relatively little about protecting the interests of customers. Can your SaaS contract templates be used in the US or are they optimized for the UK? 6.7. Customer Content. The parties acknowledge and agree that „Customer Content” is not considered to be a product, software agent, applications and tools that AVEVA makes available to customer for download, AVEVA products and services, AVEVA intellectual property rights and all derivative works thereof. However, „Customer Content” includes all third-party content introduced into the Products by the Customer through the use of the Products by the Customer (or a User). 9.1. Exemption by AVEVA.

AVEVA defends, indemnifies and indemnifies the customer against claims of third parties who claim that the use of the products by the customer constitutes, in accordance with the terms of the agreement, an infringement or misappropriation of a patent, copyright or trade secret of a third party. AVEVA pays final damages to the third party (or the amount of a transaction that AVEVA enters into) in respect of these rights. . . .