Cctv Service Level Agreement Template

To do this, he suggests setting the service you need first. Do you need someone to clean the cameras once a month? How about checking the camera firmware for updates? How about making sure the cameras tell exactly where they need to go? What about servers and computers in the control room – who maintains and updates them? These and many other issues need to be clearly outlined in the ESA. Malan pointed out that the main facet of your maintenance and service provider relationship is communication. Each person concerned must know who to turn to in different situations, what correspondence is needed (for example. B, orders, invoices, reports, etc.) and how long the answers are needed. Facilities or the safety manager (or manager) must also ensure that service standards and equipment performance are defined and documented in the contract. The company is also expected to set performance and maintenance standards and measure this year. This will allow everyone to understand the minimum required and provide the service provider with a base from which to work. It will also provide the customer with a basis to measure the service provider`s performance, to avoid any misunderstanding or clue when one person is waiting for one thing and receiving another. Francois Malan, MD of Camsecure, has extensive experience in installing and maintaining surveillance solutions in South Africa, Africa and the Middle East. He joined iLegal in 2016 to make a presentation that focused specifically on the nature of a maintenance program and what companies should ensure they include in their ALS (service level contract) with their service provider. Too often, word of mouth maintenance and ALS reports are conducted when the service provider meets with the appropriate manager. The ALS must take into account, if necessary, monthly or monthly reports as well as documentation relating to each system installed, all work done and changes made.

An ALS consists of much more than the few items listed above, as Malan explained in his presentation, but it is a job worth doing well. In the end, no matter how much you spend on a security or monitoring project if you can`t keep the systems at an acceptable level and at a predetermined acceptable price. One of the important points Malan made during the presentation was the need for a defined maintenance program, not just to rely on a service provider on a call-out basis. This will not only help ensure that your system works optimally at all times, but it will also be less expensive than asking for a call every time something goes wrong – or simply ignoring the problems until they are large enough and sufficient to justify an appeal fee.